House of Potentia undertakes to accept and deliver orders within the limit of available stocks. In case items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or canceling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible. In confirming your order, you are accepting all of our general conditions of sale. House of Potentia takes no responsibility for lost shipments although we will do our best to track them down.
- Ground Shipping (7-10 business days) - $7.95
- 2nd-Day Air - $16.00
- Overnight - $30.00
INTERNATIONAL ECONOMY - $20.00
INTERNATIONAL PRIORITY - $50.00
- A 6% sales tax is applied on all orders going to VA, and between 8% and 8.875% will be charged on all orders shipped to NY, based on zip code.
- We DO NOT ship to PO boxes or APO/FPO addresses in the US.
- Orders placed on Friday will be processed on Monday.
Please also note that tracked deliveries that cannot be delivered because of absent clients will be shipped again at the client’s expense or cancelled. For specific delivery lead times, please contact us with your request before placing your order. You may reach us by e-mail at (firstname.lastname@example.org) or by phone within the United States at 1-800-482-9068 (if calling from outside the United States, + 1-800-482-9068) Monday through Friday, 9am through 5pm EST.
- Once an order has been placed, the shipping option cannot be modified.
- Your order will be shipped to the delivery address you provided.
- Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.
Delivery of Perfume Orders
Due to strict international transport regulations (IATA), we are not allowed to ship items containing alcohol (hence perfumes) to some countries, sorry about that… If your country is not listed below, we recommend that you order our perfume oil instead or the body care collection as they do not contain alcohol and can be sent anywhere in the world. If it’s an option for you, you can also change your delivery address to one of the countries listed here. Our most sincere apologies for the inconvenience.
List of the countries where WE DO ship alcohol-based items (perfumes):
- United States
- United Kingdom
- Isle of Man
- Northern Ireland
- Czech Republic
- Principality of Andorra